Shipping policy

Every Steadfeet order ships free, with no minimum purchase.

Processing time

Orders are processed within 1 busines days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a shipping confirmation with tracking once it ships.

Delivery time

Once shipped, most orders arrive within 3–7 business days.

Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and peak seasons can extend them. If your order is significantly delayed, we'll let you know and give you the option to cancel for a full refund.

Where we ship

We currently ship to addresses within the United States. We may expand to more countries in the future.

Order tracking

As soon as your order ships, you'll receive a tracking number by email. Tracking may take 24–48 hours to show updates after you receive it.

Multiple packages

Orders with several items may arrive in separate packages on different days. You'll receive tracking for each package.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided at checkout. If you notice a mistake, email support@steadfeet.com right away. We can update the address if the order hasn't shipped yet.

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't find your package, check with neighbors and your local carrier first. If it still hasn't turned up after 48 hours, contact us at support@steadfeet.com and we'll help resolve it with the carrier. If your order arrives damaged, email us within 7 days of delivery with photos and we'll make it right.

Questions

Email support@steadfeet.com with your order number and we'll get back to you within a business day.