Refund policy

Every Steadfeet order is covered by our 60-Day Guarantee. If you're not happy with your purchase for any reason, you can return it within 60 days of delivery for a full refund.

Our 60-Day Guarantee

We want you to try our products in real life, not just in your living room. You have 60 days from the date your order is delivered to decide whether it's right for you. If it isn't, contact us and we'll make it right.

How to start a return

  1. Email us at support@steadfeet.com with your order number and the reason for your return.
  2. We'll reply within 1–2 business days with return instructions and the return address.
  3. Ship the item(s) back using a trackable shipping method.

Please don't send items back without contacting us first. Returns sent without approval, or to the wrong address, may not be accepted.

Eligibility

To be eligible for a return:

  • The return request must be made within 60 days of the delivery date.
  • Items should be returned with all original parts and, where possible, the original packaging.
  • Proof of purchase (your order number) is required.

The following cannot be returned: gift cards, and items damaged by misuse, accidents, or alterations not described in our product instructions.

Return shipping costs

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. Original shipping charges (if any) are non-refundable. We recommend using a trackable service, as we can't be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If 15 business days have passed since we confirmed your refund and you still haven't received it, please contact your bank first, then reach out to us at support@steadfeet.com.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, and you won't need to pay any return shipping.

Exchanges

Need a different size or style? Contact us at support@steadfeet.com and we'll help you arrange an exchange. Exchanges follow the same 60-day window and process as returns.

Bundles and multi-item orders

If you purchased items at a bundle or multi-item discount, you may return some or all of the items. Partial returns are refunded based on the discounted price you paid per item.

Questions

Contact us anytime at support@steadfeet.com.