Privacy policy

This Privacy Policy explains how SteadFast, operating as Steadfeet ("Steadfeet," "we," "us"), collects, uses, and shares your personal information when you visit or buy from our website.

Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number, and anything you send us when you contact support.
  • Order information: the products you buy, order history, and payment confirmation. Payments are processed by secure third-party payment processors. We never see or store your full card number.
  • Device and usage information: your IP address, browser type, device, pages viewed, and how you interact with our site, collected through cookies, pixels, and similar technologies.

How we use your information

  • To process, fulfill, and ship your orders, and to send order and shipping updates
  • To provide customer support and handle returns, refunds, and exchanges
  • To send marketing emails or texts, only where you've agreed to receive them
  • To improve our website, products, and advertising
  • To prevent fraud and comply with legal obligations

How we share your information

We do not sell your personal information for money. We share it only with service providers who help us run our business, including:

  • Our e-commerce platform (Shopify) and payment processors
  • Fulfillment partners and shipping carriers who deliver your order
  • Email and SMS service providers
  • Advertising and analytics partners, such as Meta (Facebook and Instagram), Google, and TikTok, which use cookies and pixels to measure and personalize ads

We may also disclose information when required by law, or to protect our rights, customers, or business.

Cookies and advertising

We use cookies and similar technologies to keep the site working, remember your cart, understand how visitors use our site, and show you relevant ads. You can control cookies through your browser settings and, where available, our cookie banner. You can also opt out of personalized ads through your ad settings on Meta, Google, and TikTok.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of targeted advertising or the "sale" or "sharing" of your information as defined by law, and to withdraw consent to marketing at any time. To make a request, email support@steadfeet.com. We'll respond within the time required by applicable law. You can unsubscribe from marketing emails using the link in any email.

Data retention

We keep order information for as long as needed for our records, including tax, accounting, and legal requirements. Other information is kept only as long as needed for the purposes described above.

Children

Our website is not directed at children under 16, and we do not knowingly collect their personal information.

Security

We use reasonable safeguards to protect your information. No method of online transmission or storage is completely secure, however.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact us

Questions about your privacy? Email support@steadfeet.com.